Helen Snooks currently works as a Professor of Health Services Research in the Medical School at Swansea University. She led the Patient and Population Health Informatics research theme within the School. She received seconded for one and a half days a week to the National Institute for Health Research Evaluation, Trials and Studies Coordinating Centre (NETSCC) at University of Southampton, as Health Technology Assessment Journal Editor and Senior Scientific Advisor to the Health Services and Delivery Research programme. Also led the Trials Unit in Swansea to full registration with the UKCRC, retain a strong interest in experimental evaluation methods and have a strong record of grant capture, totalling 30 million. The main research interests and expertise lie in the fields of Emergency Pre-hospital and Unscheduled Care, Primary Care, and research support. In these areas, the focus of work is to plan, design and carry out evaluations of health technologies and new models of service delivery which often involve changing roles and working across boundaries between service providers. The research is applied, pragmatic and leads to change and impact in the real world of policy and practice. Helen actively encourage and support public and patient involvement in my research to enhance relevance, accountability and quality. Snooks work is strongly patient-focused and collaborative, and uses mixed methods to achieve study aims.