Title : Importance of total quality management (TQM) in addiction medicine, behavioural health and psychiatry
Abstract:
This paper discusses importance of total quality management (TQM) in addiction medicine, behavioural health and psychiatry. The traditional view of viewing an organization is by surveying the vertical dimension by keeping eye of an organization chart. However, work gets done (or fails to get done) horizontally or cross functionally, not hierarchically. A process focus is continuous improvement efforts and a sequence of activities that is intended to achieve result. A function focus is vertical dimension and events intended to achieve some desired result. In the seven years of continuous improvement, quality and productivity in addiction medicine, behavioural health and psychiatry have improved and defects per 100 plants were decreased. Addiction medicine, behavioural health and psychiatry is concerned with the processes. TQM aims to ensure excellence in quantity and quality as per PDCA (Plan-Do- Check-Act) and SDCA (Standardize-Do-Check-Act) cycles with in addiction medicine, behavioural health and psychiatry individuals and organizational management levels through the continuous improvement of processes, products and services. The TQM components encompass quality planning, quality control, quality improvement, employee participation, and quality management system practices. The TQM ensures quality in the end products or service. The addiction medicine, behavioural health and psychiatry organizations integrate quality in its operations and processes for long term success. It reduces defects and eliminates process waste. TQM improves in addiction medicine, behavioural health and psychiatry. The future trends in TQM in in addiction medicine, behavioural health and psychiatry organizations involve the adoption of quality management practices with quality focus on planning and decision-making process and integration of TQM that involves the adoption of quality management practices with a focus on data-driven decision making and the integration of TQM with emerging technologies such as artificial intelligence and automation including quality management system standards and environmental management systems and Occupation health hazards and safety standards for staying in competitive environment and to comply with QMS.
